Billing Services   .   Signature Features   .   Clients Served

Submetering Services

Reliance provides submeter equipment installation and maintenance, as well as meter reading, billing, collection services.  Individual meters are installed in each unit and linked through a wireless system allowing for meter reading.  Submetering enables residents to be directly responsible for their own consumption and their utility expenses, leading to a dramatic reduction in consumption.

Ratio Utility Billing Services (RUBS)

If your property isn’t suitable for submetering or you don’t want to make the investment in submeter equipment, Reliance can divide utility costs equitably among residents using an industry accepted RUBS formula.  Reliance can work with you to decide which method is best for your property.

Convergent Billing Services

Reliance can create a single statement for your residents that contains all applicable utility and lease charges.  In addition to utilities, charges may include rent, pet fees, cable, internet, trash, parking, pest control, etc.

Client Support

Reliance will assign a dedicated, knowledgeable, and accessible account representative to interface with management and ensure that any questions, concerns, or issues are addressed in a thorough, thoughtful and timely manner.

Detailed Reporting

Over 200 reports are available along with customizable report writers which provide the information you need in meaningful formats.  Reliance proactively provides guidance in analyzing reports, helping to identify billing and property issues.

Trusted Advice

We work with you to customize the solution that works best for your needs and situation.  We ensure that all relevant laws and regulations are followed within your utility management and billing program.

SOFTWARE INTEGRATION

Reliance can reduce management’s workload by integrating with many property management software platforms.  This allows seamless data transfer between the property management’s database and Reliance’s billing platform.

PROPERTY MANAGER PORTAL

Reliance’s online manager portal utilizes the most robust software available in the industry, enabling management to view real-time reporting, accept payments, print bills, and open or close resident accounts at any time.

Resident Customer Service

Live, knowledgeable customer service representatives answer all resident’s billing related questions.

Resident Portal

We provide a comprehensive, personalized, secure online account for each resident, enabling them to make payments, view their account, invoice and transaction history, and sign up for paperless billing.

Resident Payment Options

Resident’s can pay by credit or debit card or eCheck - online or over the phone.  We also accept mailed paper checks and automatic recurring payments through checking or savings accounts.

APARTMENT BUILDINGS

CONDOMINIUMS

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SHOPPING CENTERS

MOBILE HOME PARKS

STUDENT HOUSING

MILITARY HOUSING